Shipping policy

Shipping Policy

JEWELRY

  • All jewelry orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • On occasion, during peak periods, delays can often happen. This is due to warehouse restrictions. Also, shipping delays can often happen during peak periods or due to unforeseen circumstances.

Shipping Rates and Estimates

We offer $6.99 flat rate shipping to the USA & $20 Flat Rate shipping worldwide. Free Shipping for USA orders over $100.

  • From time to time, shipping discount promotions may be offered on the site.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within seven business days of receiving your shipping confirmation email, please get in touch with us at support@hellolovelygifts.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, Returns, and Exchanges

Hello, Lovely Gifts has a 30-day return policy for non-custom products, which means you have 30 days after purchasing your item to request a return. Please get in touch with us within 14 days of delivery. You can view our full return policy here.

If your order arrives damaged in any way, please email us as soon as possible at support@hellolovelygifts.com with your order number and a photo of the item’s condition. We address these case-by-case but will try to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@hellolovelygifts.com.